Responsible Gaming
at bd566

bd566 believes that gambling should be an entertaining leisure activity — nothing more, nothing less. For the vast majority of players across Bangladesh, placing a bet on a BPL cricket match or spinning the reels on a favourite slot game is a fun, low-stakes hobby. However, bd566 recognises that for a small number of people, gambling can escalate into a serious problem that affects financial wellbeing, relationships, and mental health.

That is why responsible gaming is not an afterthought at bd566 — it is built into the platform from the ground up. We have invested in player protection tools, staff training, and clear communication so that every player has the knowledge and the means to keep their gambling experience positive. Our responsible gaming programme is guided by four core principles:

• Prevention: We put barriers in place to stop underage access and to warn players before problematic patterns develop.
• Education: We provide clear, honest information about the risks of gambling so players can make fully informed choices.
• Empowerment: We give players direct, easy-to-use tools to set their own limits — without having to ask permission or wait for approval.
• Support: We provide fast, confidential access to help — both through bd566's own team and through external organisations — for any player who needs it.

We also actively monitor account activity for behavioural patterns associated with problem gambling — such as rapidly increasing deposit frequency, chasing losses across multiple sessions, and erratic bet sizing — and may proactively reach out to affected players to offer support tools before a problem fully develops.

bd566 is strictly an 18+ platform. Gambling by persons under the age of 18 is prohibited without exception. This policy applies to all games, betting markets, and features available on bd566 — including cricket betting, live casino tables, slot games, Dragon and Tiger, and all promotional offers.

Age Verification at Registration: All new players are required to provide their date of birth at registration. bd566 uses this information as an initial gate check. However, a date of birth declaration alone is not sufficient for high-value accounts or where our systems flag an age concern. In those cases, players will be asked to provide formal age-confirming documentation before continuing to use the platform.

Acceptable Age-Confirming Documents:

• Bangladesh National Identity Card (NID) — must show date of birth clearly
• Valid passport (any nationality) showing date of birth
• Bangladesh birth registration certificate (for players aged 18–20)
• Driver's licence issued by BRTA showing date of birth

Underage Account Closure: If bd566 discovers or reasonably suspects that an account is held by a person under the age of 18, the account will be suspended immediately. Any funds deposited by an underage player will be returned to the originating payment source (bKash, Nagad, Rocket, or bank account) after identity confirmation. No winnings generated during the period of underage access will be paid out.

One of the most effective ways to keep gambling affordable and enjoyable is to decide in advance how much money you are comfortable spending — and to use bd566's deposit limit tools to enforce that decision automatically, so you are never tempted to exceed your budget in the heat of the moment.

How Deposit Limits Work: You can set a deposit limit in BDT (Bangladeshi Taka) for the following time periods:

• Daily Limit: The maximum total amount you can deposit across all payment methods (bKash, Nagad, Rocket, bank transfer) within any 24-hour period.
• Weekly Limit: The maximum total amount you can deposit within any rolling 7-day period.
• Monthly Limit: The maximum total amount you can deposit within any calendar month.

Deposit limits take effect immediately when set. If you wish to increase an existing limit, a 72-hour cooling-off period applies before the increase becomes active — this deliberate delay prevents impulsive decisions made during a losing session from overriding a limit you set when you were thinking clearly.

Decreasing a deposit limit takes effect immediately, with no waiting period.

Loss Limits: In addition to deposit limits, bd566 offers optional loss limits. A loss limit caps the total amount you can lose within a given period regardless of how many times you deposit. For example, if you set a weekly loss limit of ৳5,000, your ability to place further bets will be suspended once your net losses for the week reach that threshold, even if you have remaining balance in your account.

Time passes quickly when you are engaged in live casino games or following a cricket betting session. bd566's session time controls are designed to keep you aware of how long you have been playing and to give you the power to set firm boundaries on your gaming sessions.

Session Duration Alerts: You can set a session alert that displays a notification after a specified period of continuous play — for example, after 30 minutes, 60 minutes, or 90 minutes. The alert will show you how long you have been playing, your session profit or loss, and prompt you to decide whether to continue or take a break. This is a reminder tool only; you remain in control of whether to continue your session.

Session Hard Cut-Off: For players who want a firmer boundary, bd566's session hard cut-off automatically logs you out of your account once a specified session duration has been reached. You will not be able to log back in until a defined cooling-off period (minimum 30 minutes) has elapsed. This feature is particularly useful for players who find it difficult to stop playing once a reminder is dismissed.

Take a Break (Short Time-Out): If you feel you need to step away from gambling for a short period but are not ready to commit to a full self-exclusion, bd566 offers a Take a Break option. This temporarily suspends your account for a period of your choosing — from 24 hours up to 30 days. During this period, you cannot log in, place bets, or make deposits. Existing balances are preserved and will be available upon the suspension lifting.

All session control settings are available in your account's Responsible Gaming dashboard. Changes to session alerts and hard cut-offs take effect immediately. Take a Break suspensions also take effect immediately and cannot be reversed before the selected period has elapsed.

Self-exclusion is a formal programme available to any bd566 player who feels that gambling is having a negative impact on their life and who wishes to prevent themselves from accessing the platform for an extended period. bd566 takes self-exclusion requests very seriously and processes them as a priority.

How to Request Self-Exclusion: You can initiate self-exclusion by:

• Accessing the Responsible Gaming section in your bd566 account settings and selecting Self-Exclusion.
• Contacting bd566's support team directly at [email protected] with the subject line "Self-Exclusion Request" — include your registered mobile number and the duration you are requesting.

Self-Exclusion Durations: bd566 offers the following self-exclusion periods:

• 7 days (short cooling-off)
• 30 days
• 3 months
• 6 months
• 12 months
• Permanent self-exclusion (indefinite, no automatic expiry)

What Happens During Self-Exclusion: Once your self-exclusion is active (within 72 hours of your request), the following measures are put in place immediately:

• Your bd566 account is suspended and you cannot log in.
• All pending bets placed before the exclusion are settled normally and any winnings are credited to your account balance.
• Any remaining balance can be withdrawn — contact [email protected] to arrange your withdrawal.
• All marketing communications (email, SMS) are stopped immediately.
• bd566's systems will block any attempt to create a new account using your registered details (NID number, mobile number, email address, or device fingerprint) during the exclusion period.

Returning After Self-Exclusion: For temporary exclusions (7 days to 12 months), your account becomes accessible again once the exclusion period expires. bd566 will not send a "your exclusion has ended" marketing message — the removal is silent to avoid acting as a re-engagement trigger. For permanent exclusions, you must contact bd566 in writing and complete a formal reinstatement review process, including a minimum 7-day reflection period, before access can be restored.

Problem gambling can develop gradually and is often difficult to recognise from the inside. The following self-assessment checklist is adapted from internationally recognised responsible gaming frameworks. If you answer "yes" to several of these questions, it may be time to use bd566's support tools or speak to a professional.

Problem gambling does not discriminate. It can affect players of all income levels, ages, and backgrounds across Bangladesh — from Dhaka and Chittagong to Rajshahi, Sylhet, and Cox's Bazar. The earlier the problem is identified and addressed, the easier it is to bring gambling back under control.

If you believe gambling is becoming a problem for you or for someone close to you, the most important step is to seek help as early as possible. bd566's own support team is your first point of contact, but we strongly encourage players to also engage with independent support organisations that specialise in gambling harm.

Tips for Friends and Family: If someone close to you may have a gambling problem, approach the conversation with empathy rather than judgment. Avoid ultimatums during a heated moment. Focus on specific behaviours you have observed — such as unexplained financial difficulties or withdrawal from social activities — rather than making general accusations. Encouraging the person to use bd566's self-exclusion tools and to speak with a professional are the two most constructive steps you can take.

Financial Difficulty: If gambling has led to financial hardship, please prioritise stabilising your finances before returning to any form of gambling. Contact your bank to discuss options, and explore whether bKash, Nagad, or your bank's account management team can assist with temporary spending blocks on gambling transactions at the payment level.

The table below summarises every responsible gaming tool available to bd566 players, how to access it, and how quickly it takes effect.